Down Under Enterprises supports global wholesale and bulk essential oil supply through strategically located warehouses to ensure fast, compliant delivery.

Shipping locations by region:

Orders for our North American customers are shipped from our warehouse in Cleveland, Ohio, USA.

Orders for our Asian, European, South American and Antipodean customers are shipped from our farm-based warehouse in Tatham, NSW, Australia.

We also inventory Tea Tree Oil in the Netherlands and can fulfil orders directly from Venlo, the Netherlands.

At Down Under Enterprises, we prioritise an exceptional purchasing experience. Once we receive your Purchase Order (via Orders@DownUnderEnterprises.com), it will be reviewed and processed by the Fulfilment Manager within 24–48 hours (usually the same day).

If you have any questions regarding your order, we will contact you within 48 hours. Once any outstanding questions are clarified, our Fulfilment Manager will immediately email the Packing Slip to the designated warehouse for your territory.

If the item is in the warehouse, it will ship within 72 hours (usually within 48 hours). Once shipped, you will receive a tracking number and a link to the courier’s website.

This process ensures reliability whether you are sourcing:

• Aromatherapy oils wholesale
• Australian wholesale oils
• Contracted volumes of bulk essential oils

We offer packaging suitable for manufacturing, compounding, and international freight for shipments to the US, EU, and Asia.

We offer aluminium bottles, stainless steel drums, and HDPE IBCs depending on volume and product.

All packaging is food-grade and suitable for international shipping with full regulatory compliance documentation.

Yes. Our essential oils and botanicals comply with major international regulations, supporting global wholesale distribution.

Our botanicals comply with regulations in Australia (TGA), the USA (FDA/GRAS, where applicable), the EU (EcoCert, INCI, REACH), UK (REACH), Canada, China NMPA and other major markets.

Regulatory documentation is provided to support your finished goods in target markets.

Yes, orders receive tracking information on request. You'll receive an email with tracking numbers and carrier details once your order ships. For bulk orders, we provide proactive updates at key milestones, including processing, dispatch, and estimated delivery.

Lead times at Down Under are fast, but also aligned with the natural harvest cycles of Australian botanicals. We are committed to fresh, quality products and balance this objective with warehousing sufficient stock until the next annual harvest.

That’s why working in partnership with our customers to understand their upcoming needs is critical. We maintain stock between harvests for our customers to ensure continuity of supply for high-volume Australian native essential oils for small and bulk orders.

Our timelines for order fulfilment are as follows:

Once we receive your Purchase Order (via Orders@DownUnderEnterprises.com), it will be reviewed and processed by the Fulfilment Manager within 24–48 hours (generally same day).

Should there be any questions regarding your order, your Sales Rep or Order Fulfilment and Inventory Manager will contact you within 48 hours.

Once any outstanding questions are clarified, our Fulfilment Manager will immediately email the Packing Slip to the designated warehouse for your territory.

If the item is in the warehouse, it will ship within 72 hours (usually within 48 hours). On shipping, you will receive a tracking number and a link to the courier’s website.

• Annual or bi-annual harvest cycles require ensuring sufficient stock for the entire year—or longer, given variations in harvests due to weather. For this reason, annual contracts are the best way to ensure stock availability and consistency, with paddock stock held to fulfil customer requirements.
• Contracts allow pricing to be fixed and stock allocation to be guaranteed. This is particularly important for high-demand SKUs and volumes.
• Where possible, one batch of oil will be used to fulfil an annual contract. This minimises small variations in aroma and specifications that can occur with natural products and also reduces associated costs such as QA processes and testing.
• Quality specifications are defined and cannot be changed without approval once orders or contracts are entered into, ensuring consistency of oil parameters.
• Contracted orders ensure delivery throughout the nominated time period is scheduled and tailored to your production calendar.

Down Under Enterprises ensures product quality through strict, end-to-end controls from farm to bottle:

• Farm-to-bottle traceability
  All of our essential oils and botanicals are grown, distilled and packed in Australia, either from our own farm Buhlambar and through our network of trusted local growers. Every batch is traceable back to the origin farm and harvest time, with batch-specific specifications and COAs.
• Independent testing and documentation
  Each batch is tested for purity and composition by accredited third-party laboratories. Customers receive comprehensive and audit-ready technical documentation (COA, SDS, IFRA/COSMOS/Allergen, Prop65, Non-GMO and more) for regulatory and formulation needs.
• Certified quality systems and audits
  Our operations are underpinned by certified quality and sustainability frameworks, including ISO 14001, B Corp, EcoVadis, and Sedex. We follow rigorous quality management and digital batch-tracking processes to ensure consistency and fast retrieval of information.
• Brand promise
  100% pure, natural, traceable and sustainable essential oils and botanicals are supplied—no synthetic fillers or undeclared additives.
• Sustainable, regulated sourcing practices
  Our farm Buhlambar operates on regenerative and zero-waste farming practices, with regulated water, waste, and renewable energy where possible. We support small growers and Indigenous suppliers under clear environmental and legal standards.
• Evidence-based product development support
  Our team uses clinical data, scientific literature, and application testing to validate efficacy claims (e.g., antimicrobial performance) and guide customers in safe, effective use.

Together, these measures ensure that every product from Down Under Enterprises is consistently high-quality, safe, and verifiably pure, with full transparency behind how and where it was produced.

Down Under’s essential oils originate from our own farms or our network of collaborative farmers. For this reason, there is consistency across batches – the oils are derived from the same farms, every year.

In addition, every batch of oil undergoes rigorous testing, including GC-FID analysis, microbial testing, and organoleptic evaluation.

We provide detailed Certificates of Analysis (COAs) that show chemical composition, purity levels, and compliance with ISO and pharmacopoeia standards.

This approach is critical for brands using essential oils in bulk for regulated products, whether you are ordering from the US, EU, or Asia.

Yes, documentation is a strength of Down Under and all our products come with comprehensive documentation.

This includes detailed product information, SDS, and COA. In addition, we have Allergen Statements and IFRA Statements readily available.

Certifications are also available, including COSMOS Natural, Halal Certification, and certain products have USDA and ACO organic certifications.

We believe that informed customers are empowered customers, and our documentation is crafted to enhance your understanding and confidence in your purchase.

Our return and exchange policy is designed to be straightforward and hassle-free.

If you wish to return a product, simply contact our customer service team within 30 days of receipt, and we will guide you through the process, ensuring the best possible resolution.

Check our Terms & Conditions page for more details.

• Essential oils: 3–6 years when stored properly, as nominated on the Certificate of Analysis for each product.
• Dried botanicals: Shelf life varies depending on the material and storage conditions.
• Hydrosols: 18 months when stored properly.
• We provide stability data and storage recommendations. All products include manufacturing and expiry dates.

Down Under Enterprises maintains the highest quality and compliance standards across our entire range.

Our Core Certifications:

• ISO 9001 — Quality Management
• ISO 14001 — Environmental Management
• ISO 45001 — Occupational Health and Safety Management
• ISO 4730:2025 — International Standard for Tea Tree Oil
• ATTIA Code of Practice (COA)
• Halal Certification
• Ecocert / Cosmos Natural
• EU REACH Compliance
• China NMPA Registration
• PAS 99 Integrated Management Systems
• Australian Certified Organic (ACO)
• USDA Organic Certification
• EcoVadis Platinum Rating

• COA (Certificate of Analysis)
• Batch-specific test results
• SDS / MSDS (Safety Data Sheets)

Optional Documents:

• Allergen declaration
• IFRA statement
• Country of origin certificates

Traceability is the base of quality, safety and trust. Our integrated management system provides full visibility across the supply chain and quality control, allowing us to track products from raw materials to final delivery. We retain physical batch samples and batch-specific independent third-party lab test results for verification, giving our customers documented evidence to defend their supply chain with confidence.

This traceability framework helps our customers:

• Protect consumers and meet brand promises
• Support product liability management
• Respond quickly and accurately to quality audits and issues
• Manage and reduce legal, regulatory and reputation risk
• Preserve and improve brand value with competitive advantage and confidence

Our Inventory Strategy for Your Peace of Mind:

We maintain 3–6 months stock of our top essential oils and work with our network of collaborative growers to ensure fast and reliable access to additional stock throughout the year. This inventory is in addition to oils stored for our customers under annual contracts.

We also work with our customers on a pre-season allocation program to ensure consistent quality and stable supply of seasonal botanicals.

Our customer support team is welcoming and accessible. Whether you have questions before, during, or after your purchase, you can reach us via email or live chat.

We also offer marketing support, including a library of content with photos and videos of our plants, and published journals on specific oils and applications.

Feel free to reach out for any resources you need.

Delivery times may vary based on your location and the product type. However, we strive to provide transparent timelines at the point of purchase.

Typically, you can expect your order to arrive within 5–10 business days, with oils fulfilled from a local warehouse or airfreighted from Australia.

Ocean shipments will leave the warehouse within 72 hours of receiving the Purchase Order. However, transit time will vary depending on your location.

Our customers stay with us for very simple reasons: we deliver high-quality wholesale essential oils, on time, with exceptional customer service and the full breadth of supporting documentation.

We are authentic in our commitment to sustainability and our practices. This authenticity is backed by third-party certifications including EcoVadis (Platinum since XXX) and B Corp (since XXX).

Our focus on traceability and ethical sourcing sets us apart, ensuring you receive not just a product but an experience rooted in trust and responsibility.

We are very proud of our 82%+ customer retention rate. We do the right thing by our customers – whether they are from the US, EU, or even in Asia, and we are very lucky to have an excellent book of long-term customers (many over 20+ years) that support us.

We invite you to discover the difference today.

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Yes. Down Under Enterprises supplies Australian native essential oils and botanicals wholesale for the US market, with products and documentation aligned to US regulatory requirements.

US market readiness includes:

• INCI naming consistency
• Batch-specific COAs and SDS/MSDS
• IFRA statements
• Local warehousing in Cleveland, Ohio or direct shipping from Australia

Yes. We actively support manufacturers and brands using bulk essential oils in personal care, home care, aromatherapy, pet care and more in the EU.

EU compliance support includes:

• INCI-compliant ingredient naming
• EcoCert COSMOS Natural certification for all products
• REACH alignment
• IFRA statements for fragrance applications
• Batch-specific COA and specifications based on GC-FID testing

Yes. Our essential oils are supplied globally, including key Asian markets.

Asia-focused regulatory support includes:

• Region-specific documentation for China (NMPA), Japan, South Korea, Indonesia, Malaysia, Philippines, Taiwan and more
• Certificates of Origin
• Batch-specific specs, COA and GC-FID analysis
• Export-compliant packaging from Australia

We work closely with customers to ensure bulk essential oils meet the regulatory and labelling standards of each destination country.

Documentation is critical for selling essential oils across borders. Every order includes:

Standard documentation:

• Certificate of Analysis (COA)
• Batch-specific specifications and GC-FID test results
• SDS / MSDS (Safety Data Sheets)

Additional documents available:

• IFRA Statements
• Allergen Declarations
• Non-Animal Testing Statement
• Country of Origin Certificates
• Organic, Halal, and COSMOS Natural certifications
• Regulatory statements tailored to the US, EU, or Asia
• Sustainable credentials and support documentation
• Sample formulations for certain ingredients and applications
• Supporting marketing content of the farm and plants

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We mitigate import risk through:

• Regional warehousing to shorten lead times and reduce supply chain complications
• Pre-cleared documentation aligned with US, EU, and Asian regulatory expectations
• Forecast-driven inventory planning ensuring we hold the right stock in the right regions at the right time
• Batch traceability from farm to shipment, giving you clear provenance and compliance confidence for every lot you receive

Regulators and retail partners expect chemical and sensory consistency.

Our approach:

• Uses single batches to fulfil annual contracts where possible
• Locks batch to paddocks once contracts are in place
• Irrigation and fertilisation monitoring system

Annual contracts ensure security, stability, and consistency — especially for high-demand SKUs, seasonal botanicals, and large-volume essential oils.

As your trusted expert partner, we help you:

• Access batch- and paddock-specific material, giving long-term customers the highest confidence in quality, traceability, and year-to-year consistency
• Secure supply ahead of harvest cycles
• Lock in pricing to reduce market volatility
• Guarantee stock allocation for uninterrupted manufacturing
• Maintain consistent formulations across regulated markets (US, EU, Asia)
• By partnering with us, you gain reliable, expertly managed access to Australia’s most sought-after native botanicals

Yes we do. We work with many aromatherapists and independent brands because they care very much about quality and want to assure their customers where the oils and botanicals are from.

Most of our oils have a minimum order quantity of 1kg, which we can help organise with shipping and documentation worldwide.

Our inventory and planning strategy includes:

• Pre-season allocation for seasonal botanicals by batch
• Grower network scalability
• Long-term partnership planning

Strong sustainability credentials are now essential for global market success. As the world’s first B Corp–certified essential oil farm—and proudly holding EcoVadis Platinum recognition for over five years—we help our customers confidently navigate sustainability requirements and avoid the risk of greenwashing.

Working with us strengthens your:

• Brand credibility
• Retail acceptance
• Consumer trust
• Ability to make strong, verifiable sustainability claims without risk of greenwashing

Audit-ready sustainability is increasingly required by major US retailers, EU distributors and regulators, and Asian authorities.

By partnering with Down Under Enterprises, you gain transparent, independently verified sustainability practices that give your brand real confidence, competitive advantage, and long-term trust in international markets.

Our sustainable credentials include:

• EcoVadis Platinum
• B Corp certification
• ISO 14001
• ISO 45001
• Sedex
• Ecocert COSMOS Natural
• NSW Export Award for Sustainable and Green Economy

Customers operating across multiple regions choose Down Under Enterprises because we provide reliable, expert-managed supply of Australian Native Essential Oils and Botanicals backed by uncompromising quality and transparency.

We deliver:

• Essential oils with full quality and consistency confidence
• Reliable global fulfilment with region-specific logistics and compliance documentation
• Ethical, sustainable and traceable Australian natives from farm to bottle

With 82%+ customer retention and partnerships that span decades, we are a long-term, trusted supply partner—not just a vendor. We work alongside our customers to ensure stability, integrity, and confidence in every shipment.

Our inventory and planning strategy includes:

• Pre-season allocation for seasonal botanicals by batch
• Grower network scalability
• Long-term partnership planning