Down Under Enterprises supports global wholesale and bulk essential oil supply through strategically located warehouses to ensure fast, compliant delivery.

Shipping locations by region:

Orders for our North American customers are shipped from our warehouse in Cleveland, Ohio, USA.

Orders for our Asian, European, South American and Antipodean customers are shipped from our farm-based warehouse in Tatham, NSW, Australia.

We also inventory Tea Tree Oil in the Netherlands and can fulfil orders directly from Venlo, the Netherlands.

At Down Under Enterprises, we prioritise an exceptional purchasing experience. Once we receive your Purchase Order (via Orders@DownUnderEnterprises.com), it will be reviewed and processed by the Fulfilment Manager within 24–48 hours (usually the same day).

If you have any questions regarding your order, we will contact you within 48 hours. Once any outstanding questions are clarified, our Fulfilment Manager will immediately email the Packing Slip to the designated warehouse for your territory.

If the item is in the warehouse, it will ship within 72 hours (usually within 48 hours). Once shipped, you will receive a tracking number and a link to the courier’s website.

This process ensures reliability whether you are sourcing:

• Aromatherapy oils wholesale
• Australian wholesale oils
• Contracted volumes of bulk essential oils

We offer packaging suitable for manufacturing, compounding, and international freight for shipments to the US, EU, and Asia.

We offer aluminium bottles, stainless steel drums, and HDPE IBCs depending on volume and product.

All packaging is food-grade and suitable for international shipping with full regulatory compliance documentation.

Yes. Our essential oils and botanicals comply with major international regulations, supporting global wholesale distribution.

Our botanicals comply with regulations in Australia (TGA), the USA (FDA/GRAS, where applicable), the EU (EcoCert, INCI, REACH), UK (REACH), Canada, China NMPA and other major markets.

Regulatory documentation is provided to support your finished goods in target markets.

Yes, orders receive tracking information on request. You'll receive an email with tracking numbers and carrier details once your order ships. For bulk orders, we provide proactive updates at key milestones, including processing, dispatch, and estimated delivery.

Lead times at Down Under are fast, but also aligned with the natural harvest cycles of Australian botanicals. We are committed to fresh, quality products and balance this objective with warehousing sufficient stock until the next annual harvest.

That’s why working in partnership with our customers to understand their upcoming needs is critical. We maintain stock between harvests for our customers to ensure continuity of supply for high-volume Australian native essential oils for small and bulk orders.

Our timelines for order fulfilment are as follows:

Once we receive your Purchase Order (via Orders@DownUnderEnterprises.com), it will be reviewed and processed by the Fulfilment Manager within 24–48 hours (generally same day).

Should there be any questions regarding your order, your Sales Rep or Order Fulfilment and Inventory Manager will contact you within 48 hours.

Once any outstanding questions are clarified, our Fulfilment Manager will immediately email the Packing Slip to the designated warehouse for your territory.

If the item is in the warehouse, it will ship within 72 hours (usually within 48 hours). On shipping, you will receive a tracking number and a link to the courier’s website.

• Annual or bi-annual harvest cycles require ensuring sufficient stock for the entire year—or longer, given variations in harvests due to weather. For this reason, annual contracts are the best way to ensure stock availability and consistency, with paddock stock held to fulfil customer requirements.
• Contracts allow pricing to be fixed and stock allocation to be guaranteed. This is particularly important for high-demand SKUs and volumes.
• Where possible, one batch of oil will be used to fulfil an annual contract. This minimises small variations in aroma and specifications that can occur with natural products and also reduces associated costs such as QA processes and testing.
• Quality specifications are defined and cannot be changed without approval once orders or contracts are entered into, ensuring consistency of oil parameters.
• Contracted orders ensure delivery throughout the nominated time period is scheduled and tailored to your production calendar.

Down Under Enterprises ensures product quality through strict, end-to-end controls from farm to bottle:

• Farm-to-bottle traceability
  All of our essential oils and botanicals are grown, distilled and packed in Australia, either from our own farm Buhlambar and through our network of trusted local growers. Every batch is traceable back to the origin farm and harvest time, with batch-specific specifications and COAs.
• Independent testing and documentation
  Each batch is tested for purity and composition by accredited third-party laboratories. Customers receive comprehensive and audit-ready technical documentation (COA, SDS, IFRA/COSMOS/Allergen, Prop65, Non-GMO and more) for regulatory and formulation needs.
• Certified quality systems and audits
  Our operations are underpinned by certified quality and sustainability frameworks, including ISO 14001, B Corp, EcoVadis, and Sedex. We follow rigorous quality management and digital batch-tracking processes to ensure consistency and fast retrieval of information.
• Brand promise
  100% pure, natural, traceable and sustainable essential oils and botanicals are supplied—no synthetic fillers or undeclared additives.
• Sustainable, regulated sourcing practices
  Our farm Buhlambar operates on regenerative and zero-waste farming practices, with regulated water, waste, and renewable energy where possible. We support small growers and Indigenous suppliers under clear environmental and legal standards.
• Evidence-based product development support
  Our team uses clinical data, scientific literature, and application testing to validate efficacy claims (e.g., antimicrobial performance) and guide customers in safe, effective use.

Together, these measures ensure that every product from Down Under Enterprises is consistently high-quality, safe, and verifiably pure, with full transparency behind how and where it was produced.